FAQ - Frequently Asked Questions
all you need to know ...
WE TRY TO ANSWER ALL YOUR QUESTIONS, IF WE MISS SOMETHING, DON´T HESITATE TO CONTACT US
01
What documents are required for international pet travel?
Documents
Most countries require a microchip, vaccination records (especially rabies), a vet-issued health certificate, and import permits. Requirements vary by destination.
02
How far in advance should I prepare for my pet’s international travel?
Planing
Start at least 2–4 months in advance, especially for countries with strict quarantine or vaccination timelines.
03
Will my pet be safe during the flight?
Safety
Yes, pets travel in climate-controlled, pressurized areas of the aircraft designated for live animals. We ensure compliance with IATA Live Animal Regulations.
04
Is quarantine required?
Quarantine
It depends on the destination country. Some nations have mandatory quarantine, while others allow direct entry with proper documentation.
05
What kind of travel crate does my pet need?
Crate
Your pet will need an IATA-approved crate that is appropriately sized for comfort, safety, and ventilation. We can help you choose the right one.
06
Can I travel on the same flight as my pet?
Travel together
In many cases, yes. However, logistics vary by airline and route. We can advise on best options.
07
Do you offer door-to-door service?
Pickup
Yes, we provide complete pickup and delivery services, including airport drop-off, customs clearance, and home delivery.
08
How do pets handle air travel?
Stress
With proper preparation, most pets travel well. We ensure crate training tips, hydration, and a calm environment to minimize stress.
09
Can I track my pet's journey?
Tracking
Yes, we offer updates at each stage of the journey, so you’re informed and reassured throughout. Some airlines also provide live tracking options, and we’ll help you monitor your pet’s progress.
10
What happens if my pet needs a layover or rest during a long trip?
Layover
For long trips, we arrange rest stops or layovers as needed to ensure your pet’s comfort. Our team coordinates with experienced handlers to provide food, water, and exercise breaks to keep your pet happy and relaxed.
11
How can I prepare my pet for relocation?
Preparation
We recommend familiarizing your pet with their travel crate a few weeks before the journey and maintaining a calm, stable routine. We’ll provide specific guidance based on your pet’s needs to help make the experience as stress-free as possible.
go for it
CONTACT US
LET'S TALK ABOUT YOUR JOURNEY
We’re here to make your pet’s relocation stress-free!
Have a specific request? Fill out our Contact Form with as many details about your travel plan to get a quote and we’ll get back to you promptly.
For general questions, feel free to reach out to us via email, whatsapp or call, we’re happy to help!
office@aviviacargo.com
+43-676-6663303
Your furry of sprung friend´s journey starts here.
get in contact
Tel: +43-676-666 3303
E-Mail: office@aviviacargo.com
Adress: Straußengasse 18/10, 1050 Vienna, Austria